FAQ

ApoteoSurprise, what is it?


ApoteoSurprise is a French event planner and romance expert specialized in creating unique and stunning marriage proposals in Paris. We offer thirty all-inclusive marriage proposal packages, authentic fairy-tales imagined and designed with only one goal: giving your sweetheart the surprise of her life! In 14 years, more than 1900 lovers, including many personalities, asked ApoteoSurprise to plan their marriage proposal in Paris. So why not you ?




Why should I let a professional plan my marriage proposal?


Since its opening in January 2006, ApoteoSurprise is considered, all over the word, as the leading marriage proposal planner. Our expertise received major press coverage in more than 125 countries worldwide: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Bahamas, Bangladesh, Belgium, Benin, Bielorussia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Fiji, Finland, France, Gabon, Georgia, Germany, Ghana, Great Britain, Greece, Guatemala, Guinea, Hong Kong, Hungary, India, Indonesia, Iran, Iraqi, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kirghizistan, Kosovo, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macedonia, Malaysia, Maldives, Malta, Mexico, Moldavia, Montenegro, Morocco, Monaco, Namibia, Netherlands, New Zealand, Niger, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Romania, Russia, Saint Kitts and Nevis, Salvador, Saudi Arabia, Senegal, Seychelles, Singapore, Saint Martin, Slovakia, Slovenia, Somalia, South Africa, South Korea, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Thailand, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Vietnam, Yemen, Zambia and Zimbabwe. We invite you to look at our crazy press review and at the numerous TV reports did about us, you will understand why a perfect marriage proposal... can not be improvised.




Are the proposal packages only available in Paris?


Yes, except the following packages: - Marriage proposal with a delivery man. - Marriage proposal in the stratosphere. - Marriage proposal around the Moon.




How to keep my romantic surprise a secret?


Only one obligation: make sure that the e-mail address you use to contact us can not be consulted by your beloved! For the rest, all you have to do is trying not to crack and, even if it will be not always easy, keep to yourself the amazing surprise your are about to do in Paris...




What type of payment methods do you accept?


The payment must be made by bank transfer or by Credit Card (Visa / Eurocard-Mastercard / American-Express / JCB) on the secure payment platform of our partner Paybox Services.




Once the marriage proposal paid, what will I receive as a booking confirmation?


Once the payment successfully done, you will receive two e-mails: a first e-mail sent by Paybox Services confirming your Credit Card payment (if you paid by Credit Card), and a second e-mail sent by ApoteoSurprise acting as a proof of purchase and summing up all the information necessary for the marriage proposal planning. For obvious reasons of confidentiality, you will not receive any document by mail.




Are the proposal packages covered by an insurance?


All our proposal packages are covered by an insurance policy provided by Hiscox for up to 8,500,000 euros (contract No. HA RCP0230415).




What happens if a proposal is cancelled due to bad weather conditions?


For security reasons, we may exceptionally have to cancel a proposal depending on weather conditions. When a scenario is weather dependent, a specific icon is shown on the left of the package description. If the proposal is cancelled due to bad weather conditions, you may freely choose between postponing the surprise at a later date or receiving a partial refund of the package amount. For more information, please read our Terms and Conditions.




Are the proposal packages personalized?


Of course! Our proposal packages have all been imagined and designed so that your beloved think that you have yourself imagined, planned and organized the marriage proposal! At no time she can guess that you have hired a proposal plannert! It is the magic of our concept...




How can I know if a proposal package is available on a specific date?


To know the availability of a proposal package, just send an e-mail to contact@apoteosurprise.com specifying the desired date and package, we will answer within 24 hours. For a faster answer, you can also reach us at 0033 6 03 15 37 06 seven days a week.




How much time in advance should I book my proposal package?


The delay varies according to the package but it is, on average, about one to two weeks. For any urgent request, please contact us at 0033 6 03 15 37 06.





ApoteoSurprise

101 rue de Sèvres

75006 Paris (France)

0033 6 03 15 37 06

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Disclaimer - Terms - SARL company with a capital of 10,000 euros - SIRET 482 226 909 00026 - RCS Paris B 482 226 909 - PCL Hiscox No. HA RCP0230415

Copyright © 2006-2020 ApoteoSurprise, All rights reserved, Concept and scenarios registered, Trademark No. 043329077 registered at INPI Property Institute